Check frequently asked questions from fans here.
Berriz supports multiple languages (i.e., 4 service languages and 18 translation language), and you must log in to change your language settings.
The default language is automatically set to match the language of your device.
Service Language (App Language)
- Berriz is currently available in Korean and English, Japanese, Chinese(Simplified). More languages will be supported soon, so stay tuned!
Translation Language
- Click ""Translate"" while using the community to view translated content.
- Artists' live stream chats will be automatically translated in your selected language.
How to Change Language Settings
- App: Log in > Settings > App Settings > App Language / Translation Language
- Mobile Web: Log in > Settings > Language Settings > Service Language / Translation Language
- PC: Log in > My (top right) > 언어 / Language > Service Language / Translation Language
When Changing Language Settings
- Language settings apply only to your current device. You will need to reconfigure your language preference when you log in on a new device.
- If the language doesn’t change after configuring the settings, restart the app.
If you’re having trouble logging in, check if you've encountered any of the following issues.
Forgot Your Password?
Click ""Forgot password?"" via the login screen to reset your password after verifying your email address.
When you change your password, you will be logged out from all devices where you are currently signed in.
1. Enter the email address registered with your account.
2. Check your contact information email for a verification code and enter it.
3. After verification, set a new password to reset your password.
If you signed up with an Social Media account
If you signed up with social media account and have not registered a Berriz password, you may see the message, ""Account does not match"" when trying to log in or reset your password.
Please log in using the social media account you signed up with, and if you have forgotten your password, use the password recovery feature provided by the respective social media platform.
Message: “Additional authentication is required to unlock your account”
This message appears when your account is suspended for security reasons. Please follow the provided steps to unlock your account.
The verification email to unlock your account will be sent to the email address registered with your Berriz account.
If you don’t receive the email, please check your spam folder or search for “Berriz” in your inbox to find the email.
Before uploading, please read the Service Guidelines carefully. Posts and comments that violate the guidelines or cause discomfort to others may be removed without prior notice.
Uploading Posts
- Posts can be up to 10,000 characters long, and include up to 10 images and 1 link.
- Images must be under 10 MB each.
- You may only add Berriz, YouTube, X (Twitter), Instagram and Melon links.
- You cannot save your posts as drafts.
- You must check copyrights and sources before uploading.
Posting Comments
- Comments can be up to 300 characters long.
- Posting too many comments in a short period may be flagged as spam and your account may be temporarily restricted.
- Comments cannot be edited once posted. Please delete the comment and post it again, if needed.
- Comments made by artists are pinned at the top and displayed in the most recent order (up to 30).
Users whose profile image or nickname violates the service guidelines may be subject to a modification of their profile image or nickname without prior notice.
Repeated violations can result in community restrictions, so please update your profile in accordance with the service guidelines.
If you believe this is an inappropriate restriction, please submit a 1:1 inquiry and provide an explanation.
For a smooth live stream viewing experience, please access Berriz under the recommended conditions below.
We recommend a network speed of 20Mbps or higher for optimal streaming.
Viewing may be limited if your environment does not meet these recommendations.
Mobile
- Android 10 or later; iOS 16 or later
- Must use the latest version of the Berriz app
PC
- Windows 10 or later; macOS 10 or later
- Must support the latest versions of Chrome, Safari, or Edge browsers
If the video player does not load on PC
- Make sure that the following settings are enabled:
1) Protected content
2) JavaScript
3) Cookies
Some fan club membership information can be modified.
Please ensure your mobile phone number is up to date, as it may be used for official fan club announcements or identity verification at offline events.
[How to Edit Information]
MY > Fanclub > Fan Club Card > Edit Fan Club Information
[Edit Availability Periods]
Editable within the cancellation period:
Name, Date of Birth, Gender, Daum Fan Café ID
Editable at any time:
Mobile Phone Number
Not editable:
Membership Number, Email Address
The availability of the Calendar feature may vary depending on each community’s settings.
Some communities may not provide the Calendar function.
Also, if you are not using the latest version of the Berriz app, certain features may be limited.
According to Melon policy, your Melon account may be unlinked in the following cases.
- If security settings are changed, such as updating your password or enabling two-factor authentication
- If the Melon account is restricted due to abusive activities such as automated streaming
- If consent to provide personal information to Berriz as a third party is withdrawn on Melon